Terms and Conditions
Thank you for respecting these Terms and Conditions, so that we continue to co-create a cherishing, championing and inspiring space to free your genius, so it frees the world.
Live fierce, live free.
Effective February 22, 2022
- "We", "us", "our", "the Company" refer to Inner & Outer Wealth Coaching Inc., a Canadian corporation owned by Ellany Lea, including its directors, officers, employees, contractors, affiliates and licensors.
- "Program(s)" refers to all our products (physical, digital or hybrid), services (1-on-1, group, or self-study) and offers, free or paid, delivered in-person, virtually, or in a hybrid mode, including classes, memberships, webinars, events and retreats.
- "You", "your", "the User", "the Users" refer to guest or registered users of ellanylea.com and its subdomains (the "Website"), including sanctuary.ellanylea.com (the "Online Vault").
- "The Client", "the Clients" refers to Users who have purchased one or more paid Program(s).
- These Terms and Conditions ("Terms") serve as a legal agreement between the Company and the User. Your use of our Website and/or Program(s) constitutes your agreement to these Terms and their amendments.
- Paragraph headings are for reference only and do not affect the construction or interpretation of any of its provisions.
Company Values • Our top three lived values are: freedom, integrity and mastery. Our educational Program(s) are based on these values, where the Company provides wisdom, structure, and accountability, based on your unique personality and values; and where the Client provides your specific goal(s), dedicated time, focused energy, active engagement and consistent follow-through with the Program(s).
Warranty Disclaimer • Every effort has been made to accurately represent our educational Program(s) and its potential benefits. Descriptions and examples on our Website are not a guarantee of the Client’s actual or future results, performance or earnings. Testimonials from our Program(s) graduates are for illustration purposes only. Since every Client is different, we cannot warrant a precise result. Only enroll in our Program(s) if you agree to take sole responsible for your actions, or lack thereof, and results, or lack thereof.
Establishment of Coach-Client Relationship • The use of our Website and/or Program(s) does not establish a coach-client relationship. A Coach-Client Relationship is established only after a Client enrolls in a 1-on-1 Coaching Program, agrees to these Terms herein, signs the Coaching Agreement and pays the Program fee in full or via payment plan.
Right of Refusal • At its sole discretion, the Company reserves the right to limit and/or refuse service, access, provision and/or quantity of any Program(s) to any person, entity and/or geographic area, without notice or obligation to justify reason.
Governing Law • The Company abides by all relevant Canadian laws in all aspects of our business, Website and Program(s).
Jurisdiction • If the User breaches or violates these Terms, the Company reserves the rights to immediately remove and/or block the User from our Website and/or Program(s), without refund and/or without notice; to take legal action against the User; and/or to recover from the User all reasonable costs, including legal fees, and relief granted by law to the Company. If a dispute arises under these Terms, the User agrees to first resolve it by mediation, before pursuing binding arbitration to take place in Canada.
No Discrimination • The Company does not tolerate acts of discrimination, bullying, defamation, fraud, indecency, threats, cyberstalking, hacking and Distributed Denial of Service (DDoS). We reserve the right to contact legal authorities in the event that you are suspected to have performed such acts; to take legal action against you; and/or to recover from you all reasonable costs, including legal fees, and relief granted by law to the Company.
Void Where Prohibited • Which ever country you access our Website and/or Program(s) from, you are solely responsible for complying with applicable local laws. Any of our Program(s) offers made through our Website is void where prohibited.
Qualifications • As the Company's lead coach, Ellany Lea holds the following professional certifications: Professional Certified Coach (PCC), Certified Dare to Lead™ Facilitator (CDTLF), Certified Professional Co-Active Coach (CPCC), and Certified Daring Way™ Facilitator (CDWF), issued by the International Coaching Federation, Brené Brown™️, the Co-Active Training Institute, and Brené Brown™️, respectively. The Company makes no claims to hold any other qualifications. Our senior coaches' professional certifications are listed where applicable.
Validity Period • By enrolling in our Program(s), you acknowledge that all 1-on-1 coaching sessions are valid for 1 year from date of enrollment. Any unused sessions are forfeited, unless otherwise agreed upon in writing with the Company.
Rescheduling • All 1-on-1 coaching sessions are pre-scheduled. In extenuating circumstances, 1-on-1 sessions can be rescheduled with 48 hours notice; otherwise the Client forfeits the session. All group coaching sessions are pre-scheduled and cannot be rescheduled. Some group sessions, where explicitly stated, are recorded for group Clients.
Session Duration • Unless otherwise show on your purchase checkout page, group coaching sessions are 60 minutes and 1-on-1 coaching sessions are 45 minutes. For Clients currently enrolled in the Co-active Training Institute's (CTI) Certified Professional Co-Active Coach (CPCC) program, 1-on-1 coaching sessions are extended to 60 minutes.
Confidentiality • The content of all 1-on-1 coaching sessions are held strictly confidential. As a Professional Certified Coach (PCC), Ellany Lea upholds the International Coaching Federation's (ICF) Code of Ethics and professional competencies. All of our coaches, whether credentialed by ICF or not, uphold the ICF's Code of Ethics.
No Refunds • All payments or payment installments for Program(s) purchased on or through our Website are non-refundable, without exception.
Program(s) Fees • By enrolling yourself into our Program(s), you commit to pay the program fees in full, in one or multiple installments, on or before the due date(s) shown on your purchase checkout page. If you choose to cancel your enrollment or end your participation in the Program(s), you are still responsible for paying the Program(s) fees in full.
Subscription Fees • By enrolling yourself into of our membership(s) or subscription(s), you commit to pay the subscription fees in full, in automatically renewed annual or monthly installments, on or before the due date(s) shown on your purchase checkout page. If you choose to end your subscription via your Online Vault Profile, you are responsible for paying the subscription fees during the current billing cycle in full. You will retain access to membership benefits until midnight of the last day of your subscription.
Late Fees • If Program(s) fees remain unpaid five business days after its due date, the Company reserves the right to limit or terminate the Client's access to the Program(s) and its content, until all outstanding fees and assessed penalties are paid in full.
Billing Information • You are solely responsible for keeping your billing address and credit card information, including expiration date and CVV code, up to date.
Currencies and Taxes • All payments are charged in the currency that you selected on your purchase checkout page, in USD or EUR. If you are located in Canada, the price includes GST, PST, or HST, based on your province. For Canadian Clients, we manually generate an invoice that reflects the appropriate GST, PST or HST amount within 3 business days of your enrollment.
Pricing Changes • From time to time, we may upgrade prices without prior notice and apply these changes to newly enrolled Clients only. For currently enrolled Clients, payment amounts, installment(s) and due date(s) remain the same as at the time of Clients' enrollment.
Access Changes • For paid Program(s), the Client has access to the content that you purchased, even if you unsubscribe from our newsletter. For free Program(s), if the User unsubscribes, you may lose access to the free content.
Copyright • All content created by the Company on our Website and in our Program(s) are original proprietary works, owned solely by the Company. These proprietary works, including content that does not explicitly carry the registered copyright symbol, are protected by Canadian copyright, trademark, and intellectual property laws.
Trademark • All trademarks, logos and service marks used on our Website and in our Program(s) belong to their respective owners, with all rights reserved. On notice, the Company will remove content and/or users that infringe on any intellectual property rights.
Credit Attribution • We deeply respect, and expect users to respect, the rights and original works of teachers, artists, creatives and humans. If you notice a missing or erroneous attribution, please contact us and we will correct it.
Limited License • The Company grants the User a personal, non-transferable, non-exclusive, limited license to use the content on our Website and/or in our Program(s) for educational, non-commercial, and lawful purpose only. This limited use license is not a transfer of title. The User may not modify, copy, reproduce, create derivatives of, publish, translate, distribute, license, loan, or sell the content on our Website and/or in our Program(s), without the Company’s prior written consent. The User may share the public content on our Website and newsletters, such as sharing on social media or forwarding newsletters, only if the User clearly attributes source and credit to the Company.
License Termination • Upon termination of this license, the User must destroy any downloaded materials in your possession, whether in electronic or printed format.
User Content • Under no circumstance will the Company be held liable for any content (including, but not limited to, text, graphics, video, audio, or documents) that you submit to our Website. By submitting content to our Website, you guarantee that you are the content creator or have the intellectual property rights to use and distribute the content.
Video and Photo Release • The Company may record video, audio, photos, and/or samples of student work from our group Program(s). By participating in any group Program(s), you agree and grant the Company a worldwide, non-exclusive, and irrevocable license to distribute such recorded materials for business development and marketing purposes only, in perpetuity in any and all media, without further compensation, permission, or notification to you.
Ownership • The Company reserves the right to change, pause and/or terminate access and/or operation of our Website and/or Program(s) for routine maintenance, content improvements, Program(s) upgrades, and/or any reason without prior notice.
As Is Disclaimer • The Company presents content on our Website "as is" and "as available" and does not warrant that such content is or will be entirely complete, current or error-free.
Waiver of Liability
Definition • Herein "Damages" refer to, but are not limited to, business interruption, unexpected expense, loss of profit, loss of data, loss of property, illness, injury, disability, or death.
Limitation of Liability • Our Website and Program(s) offer informational, educational, and/or promotional content that does not replace the advice of a licensed lawyer, chartered accountant, medical doctor and/or registered psychotherapist.
Indemnity • As a condition of you using our Website and/or enrolling in our Program(s), you hereby release and indemnify the Company from any and all liabilities, expenses (including, but not limited to, legal fees) and Damages arising directly or indirectly from the User's use or inability to use our Website and/or Program(s), even if the Company has been advised verbally or in writing of the possibility of such Damages. You understand that, while reasonable efforts to promote safety have been taken, it is your responsibility to seek legal, financial, medical, and/or psychological counsel, outside of our Program(s), from licensed professionals.
Third Party Indemnity • Our Website may contain links to third party websites provided solely as a convenience to users. From time to time, the Company may partner with third parties to deliver certain Program(s). Under no circumstances will the Company be held liable for any Damages arising directly or indirectly from the content, terms, policies, conduct and/or misconduct of such third parties. You agree to defend and indemnify the Company against claims made by any third party due to your use and/or misuse of the Website.
Force Majeure • Under no circumstances will the Company be held liable for any Damages arising directly or indirectly from cancellation or delay of Program(s) due to circumstances beyond the company’s control (including, but not limited to, natural disaster, pandemic, outbreak, war, invasion, governmental action, or widespread power and/or telecommunication outage). The Company will not issue a refund for force majeure cancellations or delays, but will resume Program(s) delivery as soon as reasonably possible.
These Terms are amended from time to time by the Company and effective immediately upon posting to our Website. It is your responsibility to check these Terms periodically for updates.
If you have any questions or concerns about these Terms, contact us and we will do our best to respond.
(Last Updated • AUgust 17, 2023)